Refund and Cancellation Policy

Nexus AI is a purely digital, software-as-a-service product. No physical goods are sold or shipped. This policy governs billing, cancellations, and refunds for all subscription plans.

The Free plan costs nothing and is not subject to any billing. You may stop using the service at any time without any action required. There is no charge to cancel.

The Pro plan is billed at R299/month. You may cancel at any time by emailing nexustrademarketing@gmail.com. Upon cancellation, your Pro access will be maintained until the end of the current period.

First-time Pro subscribers who are unsatisfied with the service may request a full refund within 7 calendar days of their first charge.

• To request a refund, email nexustrademarketing@gmail.com with the subject line "Refund Request" and include your registered email address.
• Approved refunds are processed within 5–10 business days back to your original payment method.
• The money-back guarantee applies to your first billing cycle only.

Refund requests submitted more than 7 days after the first charge, or for any subsequent billing cycle, will not be approved. This policy is consistent with standard practice for digital subscription services under South African consumer law.

Payment processing is currently being finalised. Pro access is granted manually by the platform operator. Contact nexustrademarketing@gmail.com to request Pro access or discuss billing.

For any billing or cancellation queries, contact us at nexustrademarketing@gmail.com. We aim to respond within 1 business day.